Practical digital transformation for regulated and growing businesses

Viking helps you move from paper-heavy, manual processes to secure, automated workflows - using proven platforms, local expertise and compliant AI to deliver real results.

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From documents and print to governed workflows

Joining up documents, systems and people

Viking focuses on the operational building blocks - documents, print, data and approvals - then layers in AI and automation where it is safe and valuable to do so.

Digitising Legacy

Use Viking’s scanning bureau and document management services to turn archives, case files and day-to-day paper into secure, searchable digital content.

Streamlining Core

Redesign workflows for onboarding, case management, finance, HR and operations so information flows automatically between people, teams and systems.

Connecting Print

Align managed print, secure print and device strategy with digital workflows so printing supports the process rather than driving it.

Introducing AI

Apply Viking’s KONI platform and IBM watsonx to accelerate tasks such as document review, reporting, customer communication and internal search, within a governed architecture.

Visible wins with stronger foundations

Outcomes you can explain to boards and regulators

Digital Transformation projects are framed around measurable improvements, clear governance and tangible reduction in operational drag.

Operational efficiency and capacity

Removing manual steps, duplicate entry and paper handling frees teams to focus on higher-value work and improves consistency across offices.

Better risk and compliance policy

Standardised workflows, access controls and audit trails make it easier to evidence compliance with GDPR, sector regulations and internal policies.

Improved user experience

Faster onboarding, fewer lost documents and clearer communication improve experience for both staff and clients or patients.

A safe path into AI

Clean data, structured processes and a reference architecture for AI mean you can adopt AI assistants and automation without losing control of risk.

From proving value to scaled change

A controlled, stepwise transformation approach

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Discover & Prioritise

Map key processes, pain points and regulatory constraints; identify a small number of high-impact, low-risk candidates for improvement.

Design Architecture & Workflows

Define how documents, systems, devices and people should interact, including data flows, access controls and potential AI touchpoints.

Pilot & Prove Value

Implement a contained pilot – for example, digitising a case process or automating part of reporting – with clear measures of success and exit criteria.

Scale & Integrate

Extend successful patterns to additional teams or business units, integrating with existing systems, print services and document repositories.

Embed Governance & Optimise

Establish monitoring, reporting and continuous improvement routines, using IBM and Viking tools to manage risk, performance and future enhancements.

Use cases that resonate

Where clients often start

Viking focuses on real-world use cases that combine efficiency gains with clearer governance and auditability.

Legal and professional services workflows

Streamline discovery, matter management and document review using KONI’s AI-assisted classification, secure repositories and structured processes.

Financial services onboarding and compliance

Digitise client onboarding, KYC documentation and periodic reviews, with controlled document flows, task tracking and AI-supported analysis where appropriate.

Healthcare and patient-facing processes

Improve how forms, referrals and records move through your organisation, while protecting sensitive data and supporting regulatory expectations.

Internal reporting and management information

Automate data gathering and drafting for board packs, MI and regulatory reporting, while ensuring traceability and oversight.

Operations and service desk automation

AI-assisted triage and response across shared inboxes, ticketing tools and internal chat, routing issues to the right team.

Policy, training and knowledge access

Provide staff with a governed assistant that answers questions from approved policies, procedures and training materials.

Local knowledge, lasting print solutions

Viking has over 25–30 years of experience in managed print, now combined with document management and AI expertise for a more strategic view of your print environment.

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